Effective Date: June 26, 2025
ConvertNow (“we”, “our”, or “us”) values your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our services at https://convertnow.co.
1. Information We Collect
Account Information: Name, email address, and other identifiers when you sign up.
SMTP Configuration: Credentials for your own SMTP provider when BYO SMTP is used (we do not store SMTP passwords in plaintext).
Campaign Data: Email addresses, subject lines, campaign content, and metadata (IP address, browser type).
Tracking Data: Open rates, click-through rates, bounce information, and device/user data (where tracking is enabled).
Support Data: Correspondence through our support chat, emails, or support tickets.
2. How We Use Your Information
To provide and maintain our services
To authenticate and verify your account
To send system-related communications (e.g. password resets, service updates)
To analyze product usage for improvements
For legal obligations and fraud prevention
3. Data Sharing and Disclosure
We do not sell or rent your data.
We may share data with:
Hosting and infrastructure providers
Analytics and support software providers
Legal authorities when required by law
All third-party vendors are bound by confidentiality and data processing agreements.
4. GDPR Compliance (For EU Users)
Under the General Data Protection Regulation (GDPR), you have the following rights:
Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Erasure: Request deletion of your account and data
Restriction: Limit processing of your data
Portability: Request export of your data in a portable format
Objection: Object to certain types of processing
We only process your data when we have a lawful basis — such as your consent, a contract, or legal obligation.
5. CCPA Compliance (For California Users)
Under the California Consumer Privacy Act (CCPA), you have the right to:
Know what data we collect and why
Request a copy of your data
Request deletion of your personal data
Opt-out of data selling (ConvertNow does not sell data)
To exercise these rights, email [email protected] or use our in-app support.
6. Security
We use SSL encryption, firewalls, access controls, and periodic audits to protect your data.
7. Data Retention
We retain user data as long as your account is active or as needed to comply with our legal obligations.
8. Contact Us
If you have any privacy questions, contact us at:
Email: [email protected]
Address: 131 Continental Dr, Suite 305, Newark, DE 19713, USA