👋 A Quick Note Before You Begin
Taking full control of your email sending gives you more power, better deliverability, and improved trust — but it also comes with a few important setup steps. These might feel a little technical at first, and that’s totally okay.
While many of our users love this hands-on control, we know it’s not for everyone. If you’d rather skip the setup hustle, we’ve got your back. Just click the chat button and let us know you’d like aided setup — and we’ll have everything configured for you within a few hours.
You’re never alone on ConvertNow. 💪
1. Set up your sending server
Start by adding your sending server on ConvertNow!
Get your SMTP or API server details from your provider.
ConvertNow supports these SMTPs below:
If Sendmail (UNIX) is your sending server provider, here is how to get your credentials: config
Once you have your credentials, follow the links below to set the sending server up on ConvertNow.
ConvertNow Setup points:
Didn’t see your sending server listed above?
ConvertNow is built to accept all other sending servers through an SMTP connection or via an API on request.
ConvertNow setup point for any other SMTP server: Setup any other SMTPs
2. Setup your sending domain
Set Up Your Sending Domain (Required Step)
Before you can send emails from ConvertNow, you need to verify your domain. This ensures your emails are authenticated, secure, and land in inboxes — not spam folders.
✉️ Step 1: Add Your Domain in ConvertNow
Go to Settings → Sending Domains
Click + New Sending Domain
Enter your domain (e.g.,
yourdomain.com)Make sure “Signing Enabled” is checked ✅
Click Save
You’ll now see a DNS setup screen with the values you need to verify your domain.
🌐 Step 2: Add DNS Records to Your Domain
Log into your domain registrar or DNS host (e.g. Cloudflare, Namecheap, GoDaddy), then add the exact records ConvertNow provides.
You will typically need to add 2 TXT records:
| Type | Name / Host | Value (sample) |
|---|---|---|
| TXT | emarketing.sent.convertnow.co | YzBmZTE5NWNjMTBkNGI5OTI2MDc2YTVhMWU3NGNjZDE= |
| TXT | mailer._domainkey.sent.convertnow.co | v=DKIM1; k=rsa; p=MIGfMA0G... (copy full value from dashboard) |
⚠️ Be sure to copy and paste values exactly as shown in ConvertNow.
❗ Cloudflare users: set proxy to DNS only (gray cloud) for these records.
🔁 Step 3: Click “Verify Now”
Wait 5–15 minutes for DNS changes to take effect (may take longer depending on your registrar)
Return to ConvertNow → Settings → Sending Domains
Click Verify Now
If everything is correct, your domain will be marked ✅ Verified.
✅ Why This Step Matters
Ensures your domain is authorized to send emails
Improves inbox placement and deliverability
Protects your brand from spoofing or impersonation
💬 Need Help?
If you hit any issues, just reach out to our team at contact@convertnow.com or click the chat button (bottom right of your screen) to start talking to us. We will be happy to assist.
3. Set up your sending identity
Set Up Your Sending Email Identity (Required Step)
Before you can send any email campaigns, you must verify the “From” email address that will appear in your recipients’ inboxes.
📧 Step 1: Add Your Sending Email
Go to Settings → Senders
Click + New Sender
Fill in the following:
Name: This is the sender name your audience will see (e.g., “Growth Grind”)
Email Address: Enter the email address you want to send from (e.g.,
[email protected])
Click Save
📥 Step 2: Confirm the Email Verification
Check the inbox for the email address you just added
Open the email from ConvertNow
Click the verification link inside the message
⚠️ Haven’t received it? Check your spam or promotions folder.
✅ Step 3: You’re Verified!
Once you click the link:
Your sender identity will be marked ✅ Verified
You can now use this email in the “From” field when creating campaigns
🔐 Why This Step Matters
Confirms that you own the email address
Prevents spam, spoofing, and unauthorized usage
Greatly improves email deliverability and sender reputation
💬 Need Help?
If you hit any issues, just reach out to our team at contact@convertnow.com or click the chat button (bottom right of your screen) to start talking to us. We will be happy to assist.
4. Setup your tracking domain
Step by step guide for enabling custom tracking domains on ConvertNow
All our users have to set a custom tracking domain of their own to track opens, clicks, and other stats for their emails.
Note: Using your own tracking domain helps boost your brand’s trust and credibility with both email providers and your audience.
Follow this quick guide to enable tracking with your own brand (e.g., track.yourdomain.com instead of app.convertnow.co).
🔧 Step 1: Choose a Subdomain
Pick a subdomain you want to use for tracking.
Example:
track.yourdomain.com
You’ll create a CNAME record pointing it to app.convertnow.co.
🌐 Step 2: Add a CNAME Record in Your DNS
Log into your domain provider (e.g., Cloudflare, GoDaddy, Namecheap) and add this DNS record:
| Type | Name | Value |
|---|---|---|
| CNAME | track (or any subdomain you choose) | app.convertnow.co |
✅ Ensure it’s set to DNS only (not proxied) if using Cloudflare
⏱ It may take a few minutes to propagate
🔐 Step 3: Enable SSL (Optional but Recommended)
Option A: Using Cloudflare?
Cloudflare will automatically serve SSL for your tracking domain — just make sure:
Proxy (orange cloud) is on
SSL mode is Full or Flexible in Cloudflare settings
Option B: Not using Cloudflare?
Ask your hosting provider or domain registrar how to install a free SSL certificate for your subdomain.
🔁 Step 4: Add the Tracking Domain in ConvertNow
Go to Settings → Tracking Domains
Click Add Domain
Enter your full domain (e.g.,
track.yourdomain.com)Click Verify after DNS is propagated
🎉 You’re Done!
Once verified, ConvertNow will:
Use your domain on all tracked links and opens
Improve your deliverability and branding
Make you look more legit in inboxes
💬 Need Help?
If you hit any issues, just reach out to our team at contact@convertnow.com or click the chat button (bottom right of your screen) to start talking to us. We will be happy to assist.
Once all these steps are done, you are now ready to start sending your campaigns.
Import your contacts via a CSV file, create your lists and segments, setup your campaigns and automations and enjoy using ConvertNow!